FAQ

When is an order sent?

Preparation generally takes 1–2 business days after authorization. Estimated carrier movement adds 4–6 business days after dispatch, excluding weekends and applicable holidays. Shipping services and charges are shown for the entered address at checkout.

Do you take non-defective returns?

Yes. New and unused non-defective products and new defective products can qualify, and exchanges are accepted. Request the review within 30 calendar days after delivery under the Refund Policy.

What label should I use?

After approval, use the free prepaid label included with the package and the confirmed return destination. There is no restocking fee.

How soon does a refund start?

We process and initiate it to the original method within 10 days after approval. The receiving bank may post it later.

Where can I see tracking and payment choices?

Shipment tracking follows dispatch. The live checkout displays available card options and the final USD amount; read our Payment Policy.

How do I ask about privacy or an order?

Our Privacy Policy describes privacy choices. For help, use Contact Us.